Reporting to: Team Leader: Process Recoveries

Job Purpose: Manage and Attend to all Debt Review and Administration Order matters on behalf of the Nimble Group on Purchased Debt Matters. Liaise directly with Debt Counsellors and Administrators, ensuring that all requirements as stipulated in the National Credit Act 34 of 2005 as Amend and Section 74 of the Magistrate’s Court Act no 32 of 1944 are adhered to and to monitor all payments received in terms of the relevant processes

Location: Woodstock, Cape Town

KEY PERFORMANCE AREAS

Under the management / direction of the Process Recoveries Team Leader, the Debt Review and Admin order Administrator will have the following responsibilities (including but not limited to):

  • Attend to the Debt Review and Administration order matters on behalf of the company
  • Liaise directly with the Debt Counsellors and Administrators to obtain all the documentation pertaining to the Debt Review or Administration Order process.
  • Follow up with customers to obtain the Debt Counsellor or Administrator contact details if no details are available on company’s collection system
  • Provide Debt Counsellors / Administrators with a certificate of balance for each matter
  • Evaluate and approve or decline proposals received from Debt Counsellors
  • Liaise with Debt Counsellors and Administrators telephonically or via email
  • Monitor that the payments are made according to the Court orders and /or proposals
  • Liaise directly with the debt counsellors and administrators to follow up on payments not received
  • Follow the allocation of payment process if proof of payment is received where the payments do not reflect on the matter
  • Update the progress notes on the company’s collection system
  • Attend to ad hoc enquiries from customers, debt counsellors or administrators
  • Attend to Refund requests

REQUIREMENTS

  • English language proficiency and one other South African language
  • Intermediate to Advanced Computer Literacy (Microsoft Word, Excel, Outlook)
  • Minimum of 1 years’ experience in Debt Review Administration.
  • Minimum of 1 years’ experience in financial industry would be advantageous.
  • Experience with collating information and presenting the findings.

SKILLS / KNOWLEDGE / ATTRIBUTES

  • Knowledge of the National Credit Act , Debt Collectors Act, Prescription Act, Consumer Protection Act, Magistrates Court Act (Rule 9), In duplum rule, POPIA Act , Prescribed Rate of Interest Act, SACCRA Rules
  • Proficient communication skills both verballing and in writing
  • Fluent in English
  • Excellent administration discipline, organization and planning skills
  • High attention to detail
  • Deadline driven
  • A high level of emotional maturity
  • Analytical thinking
  • Customer service driven
  • Time management
  • Independent thinking
  • Compliance and self-management
  • Assertiveness
  • Problem solving skills
  • Ability to think on your feet and use initiative
  • Ability to listen actively and provide feedback
  • A pro-active team player – works well in a team and contributes to the team success

REMUNERATIONS STRUCTURE:

  • A basic salary
  • KPA driven Incentive
  • Benefits at the full cost to the Employer;
    • Funeral Cover (at the full cost of the employer)
    • Life Cover (at the full cost of the Employer)
    • Disability Cover (at the full cost of the Employer)
    • Medical Cover (at the full cost of the employer, after successful completion of the probation period)
  • Subsidized schooling at Nimble Peak Child Educare (Ages: 3 months – 5 years)

WORKING HOURS:

Mondays – Fridays: You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07:00 and 20:30 as agreed by management.

Saturdays: You will be required to work a maximum of 6 hours per day on a maximum of 2 Saturdays per month shifted between the times of 08:00 and 14:00 as agreed by management.

This appointment will be made in line with the Nimble Group Employment Equity plan.