Reporting to: Team Manager
Job Purpose: To negotiate with arrears account customers to maximise debt recovery and profitability
Location: Windhoek, Namibia
Key Performance areas
COLLECTIONS MANAGEMENT
- Ensure that allocated collection target/s are achieved
- Ensure that allocated productivity target/s are achieved
- Use effective communication and negotiation to ensure successful commitments to pay (Promises to Pay)
- Follow-up daily on progress of the PTP's and the respective statuses to optimize collections
- Ensure full understanding of product/s working on
QUALITY MANAGEMENT
- Understands, interprets and applies laws, rules, regulations, policies and/or procedures to collections process
- Adhere to / utilize the collections call script/s
- Ensure that all debtors information held on record is up to date and accurate Ensure that the accounts are properly maintained at all time on the collections system
- Deals with people and/or debtors in a manner which shows empathy, tact, and professionalism
Requirements
- A minimum of 6 months working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment - with proven evidence of past performance
- Criminal clear
- Strong communication skills
- Computer literate
- Understanding / working knowledge of a collections system is advantageous
Skills
- Target driven
- High level of integrity
- Strong work ethic
- Self-motivated
- Able to work under pressure
- Reliable
- Time management
- Able to work in a team
Remuneration Structure
- Basic Salary PLUS Uncapped Commission
- Funeral Cover (at the full cost of the employer)
- Life Cover (at the full cost of the employer)
- Disability Cover (at the full cost of the employer)
- Medical Cover (at the full cost of the employer, after successful completion of probation period)
Working Hours:
You will be required to work a maximum of 45 (forty-five) hours per week from Monday – Saturday.
Monday to Friday: You will be required to work a maximum of 8 (eight) hours per day in the predetermined shift time frame ranging between 07:00 to 20:30. The commencement of shift shall be subject to the operational requirements of the business and may be changed from time to time, at the sole discretion of the employer. In the event that a shift is altered, the company will communicate such change in advance and on reasonable notice.
Saturdays: You will be required to work a maximum of 5 (five) hours per day for a maximum of 3 (three) Saturdays per month shifted between the times of 08:00 and 13:00 as agreed by management.
You will be required to work a maximum of 9 (nine) hours per day (in the week that you do not work a Saturday) during the shift periods as specified above.
Your rest / break times will be as follows:
Monday – Friday: You will be entitled to one 15-minute tea break, and one 1 hour lunch break enjoyed after five continuous hours of work
Saturday: You will be entitled to one 15 minute tea break.
PLEASE NOTE THAT SHOULD YOUR APPLICATION BE SHORTLISTED YOU WILL BE CONTACTED VIA TELEPHONE / EMAIL AND INVITED TO COME IN FOR AN INTERVIEW.
SHOULD YOUR APPLICATION NOT BE SHORTLISTED YOU WILL RECEIVE CONFIRMATION VIA EMAIL ADVISING YOU OF THIS.
Applications may take anything up to 2 weeks to process. Your patience is appreciated.
PLEASE NOTE THAT SHOULD YOUR APPLICATION BE SUCCESSFUL, AND SHOULD WE MAKE YOU AN OFFER OF EMPLOYMENT:
The training period runs over a period of between 5 - 11 days. The training is conducted during the day (Monday - Friday: 08h00 - 14h00). It is a compulsory that you are present for the entire duration of the training period. If you are not able to be present for each day of the training period then we may be required to drop you off the training group and have you start around a more suitable date which would allow you to be present for the entire duration.
The successful completion of the full training period is compulsory. You will be required to complete online and/ hardcopy assessment tests related to each training intervention. You are required to successfully pass all online and/ hardcopy assessment tests prior to assuming collections duties within the workplace. Should you fail any of the requisite online and/ hardcopy manual assessments you will be allowed a maximum of an additional 2 attempts to rewrite such on a date agreed with Learning & Development. Where you, after the completion of the Training Period or the date agreed with Learning & Development as noted above, fails to meet the minimum pass rate of any of the online or hardcopy manually completed assessment tests, the employment contract may be terminated with notice through consultation between the parties.