Reporting to: Operations Manager

Job Purpose: To manage the collections, productivity and administrative performance of the Collections Agents against set targets and or to ensure TFC objectives are achieved.

Location: Woodstock, Cape Town


Under the management / direction of the Operations Manager, the Team Manager will have the following responsibilities (including but not limited to):

  • Management of performance against set targets;
    • Collections
    • Productivity
    • Quality
  • Act as point of escalation for queries and complaints
  • Ensuring understanding of the business and legislative requirements
  • Full staff management
  • Reporting
  • Any ad-hoc duties


  • A minimum of 2 years working experience in a Team Management role
  • Management experience in a Collections environment is advantageous
    • Competent in MS Office at an intermediate level

    o MS Word

    o MS Excel

    o MS Office


    • Strong financial skills
    • Target driven
    • Able to manage conflict
    • A proactive team player
    • Strong administrative discipline
    • Ability to think on your feet and use initiative
    • Outstanding communication and interpersonal abilities
    • Ability to listen and actively provide feedback
    • Strong customer orientation (TCF principles)
    • Attention to detail
    • Excellent organisational and planning skills
    • Willing to learn


    • A basic salary
    • Commission earning potential
    • Benefits at the full cost to the Employer;
      • Funeral Cover (at the full cost of the employer)
      • Life Cover (at the full cost of the Employer)
      • Disability Cover (at the full cost of the Employer)
      • Medical Cover (at the full cost of the employer , after successful completion of the probation period)


    Mondays – Fridays: You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07:00 and 20:30 as agreed by management.

    Saturdays: You will be required to work a maximum of 6 hours per day on a maximum of 2 Saturdays per month shifted between the times of 08:00 and 14:00 as agreed by management.

    NB: This appointment will be made in line with the Nimble Group Employment equity plan.