Reporting to: Team Manager

Job Purpose: To negotiate with arrears account customers to maximise debt recovery and profitability

Location: Woodstock, Cape Town


Key Performance areas

COLLECTIONS MANAGEMENT

  • Ensure that allocated collection target/s are achieved
  • Ensure that allocated productivity target/s are achieved
  • Use effective communication and negotiation to ensure successful commitments to pay (Promises to Pay)
  • Follow-up daily on progress of the PTP's and the respective statuses to optimise collections
  • Ensure full understanding of product/s working on


QUALITY MANAGEMENT

  • Understands, interprets and applies laws, rules, regulations, policies and/or procedures to collections process
  • Adhere to / utilize the collections call script/s
  • Ensure that all debtors information held on record is up to date and accurate Ensure that the accounts are properly maintained at all time on the collections system
  • Deals with people and/or debtors in a manner which shows empathy, tact, and professionalism


Requirements

  • Working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment
  • 1 - 2 years Collections experience
  • 2 years and above call centre experience would be advantageous
  • Credit and Criminal clear
  • Strong communication skills
  • Computer literate
  • Understanding / working knowledge of a collections system is advantageous


Skills

  • Target driven
  • High level of integrity
  • Strong work ethic
  • Self-motivated
  • Able to work under pressure
  • Reliable
  • Time management
  • Able to work in a team


Remuneration Structure

  • Basic Salary PLUS Uncapped Commission
  • Funeral Cover (at the full cost of the employer)
  • Life Cover (at the full cost of the employer)
  • Disability Cover (at the full cost of the employer)
  • Medical Cover (at the full cost of the employer, after successful completion of probation period)


Working Hours:

We have two available working shifts. Outbound Collections Agents work one of either the Day Shift OR the Night Shift. These are straight shifts, there is no rotation:

DAY SHIFT

  • Monday - Friday: You are required to work an 8.25 hour shift day, currently scheduled between 07:30am until 15:45pm
  • Saturday: You will be required to work a maximum of 2 Saturdays per month, each Saturday from 08:00am until 14:00pm


NIGHT SHIFT

  • Monday - Thursday: 16:00pm until 20:30pm
  • Friday: 16:00pm until 20:00pm
  • Saturday: You will be required to work a maximum of 2 Saturdays per month, each Saturday from 08:00am until 14:00pm