Reporting to: Chief Digital Officer

Job Purpose: Support business through analysis and understanding of all electronic communication to enable digital collections. Assist in improving and analysing all aspects of digital communication and digital channel improvements for Nimble’s digital eBranch.

Location: Woodstock, Cape Town

Key Performance Areas:

Under the management / direction of the Chief Digital Officer, the eBranch Analyst will have the following responsibilities (including but not limited to):

  • Drive digital collections through detailed analysis relating to improved design and enhanced communication of campaigns for digital customers
  • Segmentation and targeting using A|B testing
  • Deliverability monitoring and campaign reporting
  • Assist with UX improvements and optimisation of digital channels
  • Map out customer journeys
  • Have a working knowledge of Google Analytics and Qlik
  • Use SQL to build reports and analyse data
  • Work cross-functionally with, IT, operations, and analytics to execute projects
  • Drive revenue and improve ROI on digital campaigns and collections
  • Support the eBranch with Nimble Community and Nexidia voice analytics tool

Requirements:

  • 1-2 years Management consulting experience
  • Advance Excel
  • UX and CX
  • Google Analytics
  • Qlik reporting
  • SQL coding
  • Management consulting
  • Digital marketing
  • Solid proficiency in Microsoft Office Suite

Skills / Knowledge / Attributes:

  • Analytical
  • Big picture thinking
  • Strong project management skills
  • A strategic and creative thinker with proven analytical and problem solving capabilities
  • Exceptional interpersonal skills; ability to interact and communicate with all levels of the organization
  • Strong organizational skills and attention to detail
  • Take responsibility for actions and ownership over tasks and duties
  • Desire to take initiative
  • Passion for efficiency and always finding ways to improve processes

Working Hours:

You will be required to work a maximum of 45 hours per week.

Monday to Friday: You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07:00 and 20:30 as agreed by management.

This appointment will be made in line with the Nimble Group Employment Equity plan.