Outbound Collections Agent
Job Purpose: To negotiate with arrears account customers to maximise debt recovery and profitability
Reporting to: Team Manager
Key Performance Areas
- Collections & Productivity Management: Meeting set collections targets and full understanding of the relevant products.
- Quality & Compliance Management: Applying laws, policies, and procedures during the collections process and ensuring effective communication for payment negotiations.
Requirements
- Atleast 6 months working experience within an outbound debt collections, sales or customer service Matric qualification (or equivalent)
- A positive credit record and clear criminal record
- Strong verbal and written communication skills
- Computer literate
Skills Needed
- Target-driven, with integrity, reliability, and the ability to work under pressure
- Time management and team collaboration skills
Remuneration & Benefits
- Basic Salary PLUS uncapped commission earning ability
- The following benefits are available to you at the full cost to the Employer (in line with Company Policy)
- Funeral Cover
- Life Cover
- Disability Cover
- Medical Cover (after successful completion of probation period)
- Paid Birthday, Study & Maternity Leave
- WIFI Access
- Subsidised schooling at PEAK Child Educare
Working Hours
You will be required to work a maximum of 45 hours per week.
Monday to Friday: You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07:00 and 20:30 as agreed by management.
Saturdays: You will be required to work a maximum of 6 hours per day on a maximum of 2 Saturdays per month shifted between the times of 08:00 and 14:00 as agreed by management.
Application Process
- Shortlisted applicants will be contacted via phone or email for an interview, which could be held either telephonically or in-person.
- If not shortlisted, applicants will be informed via email
Training Requirements
- Training lasts 13 days (Monday to Friday, 07:30 - 16:30).
- Full attendance for all 13 days is mandatory.
- Trainees must pass all online or manual assessments. If any are failed, two additional attempts will be given.
- Failure to meet the pass rate after three attempts may lead to termination of employment.
This appointment will be made in line with the Nimble Group Employment Equity Plan.