Reporting to: Operations Manager
Job Purpose: To manage the collections, productivity and administrative performance of the Collections Agents against set targets
Location: Woodstock, Cape Town
Key Responsibilities:
Under the management / direction of the Operations Manager, the Team Manager will have the following responsibilities (including but not limited to):
- Management of performance against set targets;
- Collections
- Productivity
- Quality
- Act as point of escalation for queries and complaints
- Ensuring understanding of the business and legislative requirements
- Full staff management
- Reporting
- Any ad-hoc duties
- Living the Nimble Values, as a leader you will:
- Create a Positive Impact by leading with enthusiasm, drive positive outcomes and contribute to creating a productive work environment.
- Get It Done by demonstrating a strong sense of accountability and drive, ensuring tasks and goals are completed on time and to a high standard.
- Find Better Ways by continuously innovating and look for ways to improve processes, enhance performance and deliver better results.
- Do the Right Thing – Lead by example with integrity, ensuring decisions and actions align with the company’s values and ethical standards.
Requirement:
- A minimum of 2 year working experience in a Team Management role
- Management experience in a Collections Outbound or Customer Care environment is advantageous
- Competent in MS Office at an intermediate level
- MS Word
- MS Excel
- MS Office
- Good attendance and disciplinary record is essential
Skills / Knowledge / Attributes:
- Strong financial skills
- Target driven
- Able to manage conflict
- A proactive team player
- Strong administrative discipline
- Ability to think on your feet and use initiative
- Outstanding communication and interpersonal abilities
- Ability to listen and actively provide feedback
- Strong customer orientation (TCF approach)
- Attention to detail
- Excellent organisational and planning skills
- Willing to learn
Remuneration and Benefits Structure:
- Competitive Salary
- Performance based Incentives
- Comprehensive Benefits Package, at the full cost to the Employer:
- Funeral Cover
- Group Life Cover
- Disability Cover
- Paid Maternity Leave
- Paid Birthday Leave
- WIFI access
Working Hours:
You will be required to work a maximum of 45 hours per week.
Mondays – Fridays: You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07:00 and 20:30 as agreed by management.
Saturdays: You will be required to work a maximum of 6 hours per day on a maximum of 2 Saturdays per month shifted between the times of 08:00 and 14:00 as agreed by management.
This appointment will be made in line with the Company’s Employment Equity Plan