Job Purpose: Manage and build end to end RPC (Right Party Contact) & Tracing Department.

Reporting to: Chief Operations officer

Location: Woodstock, Cape Town

Key Performance areas:

  • Optimizing existing Contact/Trace strategies and processes
  • Identify new opportunities, and managing the implementation thereof
  • Creation, implementing and monitoring of Trace scorecards
  • Identifying cost saving opportunities through optimization techniques
  • Develop new reporting tools and views to assess effectiveness of strategies and tests
  • Running statistical live tests and providing feedback
  • Identify macro-economic trends and incorporating those trends into current/new strategies
  • Optimising existing data information sources and identifying new sources to enhance contactability.


  • Advanced SQL skills
  • Analytical thinking
  • High tolerance for stress
  • Operates well with change
  • Enthusiasm for people and team work
  • Interaction with a variety of people
  • Effective communication – lateral & horizontal
  • Assertiveness
  • Presentation skills
  • Problem solving skills
  • 2 or more years’ experience in an analytical role is preferable