IT Support Technician – Johannesburg
Nimble Credit Solutions is building a high-performing, service-driven IT team and is looking for a capable Desktop Support Technician to join our Johannesburg office. This position offers a great opportunity for a technically skilled individual to support end-users, maintain system performance, and contribute to the overall stability of our IT infrastructure.
Job Summary:
The Desktop Support Technician provides technical assistance to users throughout the organization, ensuring smooth operation of hardware, software, and network systems. The role involves diagnosing and resolving IT issues promptly while delivering excellent customer service. The ideal candidate will have strong problem-solving abilities, effective communication skills, and a solid foundation in IT support practices.
Key Responsibilities:
• Provide first-line technical support to users via phone, email, or in-person – primary rule of engagement will be via a ticket.
• Troubleshoot and resolve hardware, software, and network issues on Windows and Mac operating systems.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Set up and manage user accounts, permissions, and access rights in accordance with company policies.
• Assist with software installations, updates, and patch management.
• Maintain IT asset inventory, ensuring accurate records of hardware and software.
• Support remote users with VPN connectivity and other remote access tools.
• Document IT support requests, solutions, and troubleshooting steps in a ticketing system.
• Assist in IT projects, including system upgrades, migrations, and deployments.
• Ensure compliance with company IT policies, security guidelines, and best practices.
• Provide training and guidance to end-users on IT-related topics and best practices.
• Collaborate with other IT team members to enhance overall IT service delivery.
• Ability to manage printer services as and when needed.
Required Skills & Qualifications:
• Bachelor’s degree in information technology, Computer Science, or a related field.
• 2+ years of experience in IT desktop support, help desk, or similar roles.
• Strong knowledge of Windows and Mac operating systems.
• Experience with Microsoft Office 365, Active Directory, and remote desktop support.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, etc.).
• Familiarity with IT security best practices and endpoint protection tools.
• Excellent troubleshooting and problem-solving skills.
• Strong organizational, time management and communication skills with a customer-focused approach.
• Ability to work independently and manage multiple tasks effectively.
• Ability to prioritize and easily adapt in a fast-paced environment.
• Must meet deadlines, accomplish tasks as agreed upon time structures
• Certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are advantageous.
• Knowledge of scripting or automation (PowerShell, Bash, etc.) is a plus.
• Experience working in an ITIL-based service management environment.
• Prior experience in an enterprise environment supporting 500+ users.
Working Conditions:
• Full-time, on-site role.
• May require evening or weekend work for system maintenance.
• Ability to lift and transport IT equipment.
Remuneration and Benefits Structure:
• Competitive Salary.
• Comprehensive Benefits Package, at the full cost to the Employer:
o Funeral Cover.
o Group Life Cover.
o Disability Cover.
o Paid Maternity Leave
o Paid Birthday Leave
o WIFI access
Applications Close on 15 May 2025
This appointment will be made in line with the Company’s Employment Equity Plan.