Reporting to: Operations Manager

Job Purpose: To manage the collections, productivity and administrative performance of the Collections Agents against set targets

Location: Windhoek, Namibia


Under the management / direction of the Operations Manager, the Team Manager will have the following responsibilities (including but not limited to):

  • Management of performance against set targets;
  1. Collections
  2. Productivity
  3. Quality
  • Act as point of escalation for queries and complaints
  • Ensuring understanding of the business and legislative requirements
  • Full staff management
  • Reporting
  • Any ad-hoc duties


  • A minimum of 2 years working experience in a Team Management role
  1. Management experience in a Collections environment is advantageous
  • Competent in MS Office at an intermediate level
  1. MS Word
  2. MS Excel
  3. MS Office


  • Strong financial skills
  • Target driven
  • Able to manage conflict
  • A proactive team player
  • Strong administrative discipline
  • Ability to think on your feet and use initiative
  • Outstanding communication and interpersonal abilities
  • Ability to listen and actively provide feedback
  • Attention to detail
  • Excellent organisational and planning skills
  • Willing to learn

Remuneration Structure:

  • A basic salary
  • Commission earning potential
  • Benefits at the full cost to the Employer;
    • Funeral Cover (at the full cost of the employer)
    • Life Cover (at the full cost of the Employer)
    • Disability Cover (at the full cost of the Employer)
    • Medical Cover (at the full cost of the employer , after successful completion of the probation period)

Working Hours:

Mondays – Fridays: You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07:00 and 20:30 as agreed by management.

Saturdays: You will be required to work a maximum of 6 hours per day on a maximum of 2 Saturdays per month shifted between the times of 08:00 and 14:00 as agreed by management.


Incomplete and late applications will not be considered.

Only candidates who meet the minimum requirements will be shortlisted for interviews. If you do not receive a response within two weeks of the date this position was advertised, please consider your application unsuccessful.