KPA’s: The team Manager will be responsible for target setting, collections performance, quality standards and query and complaints escalations.
Please note that by submitting your application for employment to the Nimble Group you are providing the company with your consent to access any personal information particular to the employment process, including without limitation, credit profiles, criminal record, past employer references and the like.
The Ideal candidate should meet the following Criteria:
A minimum of 3 years recent experience in the position of a collections agent – previous exposure / experience in/to a Team Leader function in a debt collections environment would be an advantage
Bilingual: Fluent in English and one other language
Strong communication skills
Good analytical skills i.e. must have the ability to analyse & share reports with the team.
Ability to negotiate effectively
Ability to handle difficult situations
Ability to listen actively and provide feedback
A pro-active team player – works well in a team and contributes to the team success
Understanding of the importance for and how to coach and mentor for improved performance
Strong organization and planning skills
Excellent “People Skills”
Good time management
Ability to work under pressure
The applicant will be required to perform duties assigned by the Operations Manager
**NB: The remuneration will be discussed with the successful candidate.