Reporting to: Team Manager
Job Purpose: To negotiate with arrears account customers to maximise debt recovery and profitability
Location: Windhoek, Namibia
Key Performance areas
COLLECTIONS MANAGEMENT
- Ensure that allocated collection target/s are achieved
- Ensure that allocated productivity target/s are achieved
- Use effective communication and negotiation to ensure successful commitments to pay (Promises to Pay)
- Follow-up daily on progress of the PTP's and the respective statuses to optimise collections
- Ensure full understanding of product/s working on
QUALITY MANAGEMENT
- Understands, interprets and applies laws, rules, regulations, policies and/or procedures to collections process
- Adhere to / utilize the collections call script/s
- Ensure that all debtors information held on record is up to date and accurate Ensure that the accounts are properly maintained at all time on the collections system
- Deals with people and/or debtors in a manner which shows empathy, tact, and professionalism
Requirements
- A minimum of 6 months working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment - with proven evidence of past performance
- Criminal clear
- Strong communication skills
- Computer literate
- Understanding / working knowledge of a collections system is advantageous
Skills
- Target driven
- High level of integrity
- Strong work ethic
- Self-motivated
- Able to work under pressure
- Reliable
- Time management
- Able to work in a team