Nimble Credit Solutions

Reporting to: Team Manager

Job Purpose: To negotiate with arrears account customers to maximise debt recovery and profitability

Location: Durban Central, Durban

KEY PERFORMANCE AREAS

COLLECTIONS MANAGEMENT

  • Ensure that allocated collection target/s are achieved
  • Ensure that allocated productivity target/s are achieved
  • Use effective communication and negotiation to ensure successful commitments to pay (Promises to Pay)
  • Follow-up daily on progress of the PTP's and the respective statuses to optimise collections
  • Ensure full understanding of product/s working on

QUALITY MANAGEMENT

  • Understands, interprets and applies laws, rules, regulations, policies and/or procedures to collections process
  • Adhere to / utilize the collections call script/s
  • Ensure that all debtors information held on record is up to date and accurate Ensure that the accounts are properly maintained at all time on the collections system
  • Deals with people and/or debtors in a manner which shows empathy, tact, and professionalism


Requirements

    • A minimum of 6 months working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment - with proven evidence of past performance
    • Criminal clear
    • Strong communication skills
    • Computer literate
    • Understanding / working knowledge of a collections system is advantageous


    Skills

    • Target driven
    • High level of integrity
    • Strong work ethic
    • Self-motivated
    • Able to work under pressure
    • Reliable
    • Time management
    • Able to work in a team


    Remuneration Structure

    • Basic Salary PLUS Uncapped Commission
    • Funeral Cover (at the full cost of the employer)
    • Life Cover (at the full cost of the employer)
    • Disability Cover (at the full cost of the employer)
    • Medical Cover (at the full cost of the employer, after successful completion of probation period)


    Working Hours:

    You will be required to work a maximum of 45 hours per week.

    Monday to Friday: You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07:00 and 20:30 as agreed by management.

    Saturdays: You will be required to work a maximum of 6 hours per day on a maximum of 2 Saturdays per month shifted between the times of 08:00 and 14:00 as agreed by management.

    This appointment will be made in line with the Nimble Group Employment Equity Plan.

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