Reporting to: Team Manager
Job Purpose: To negotiate with arrears account customers to maximise debt recovery and profitability
Location: Woodstock, Cape Town
Key Performance areas
You will be required to work a maximum of 45 hours per week.
Monday to Friday: You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07:00 and 20:30 as agreed by management.
Saturdays: You will be required to work a maximum of 6 hours per day on a maximum of 2 Saturdays per month shifted between the times of 08:00 and 14:00 as agreed by management.
PLEASE NOTE THAT SHOULD YOUR APPLICATION BE SHORTLISTED YOU WILL BE CONTACTED VIA TELEPHONE / EMAIL AND INVITED TO ATTEND AN ONLINE INTERVIEW.
SHOULD YOUR APPLICATION NOT BE SHORTLISTED YOU WILL RECEIVE CONFIRMATION VIA EMAIL ADVISING YOU OF THIS.
Applications may take anything up to 2 weeks to process. Your patience is appreciated.
PLEASE NOTE THAT SHOULD YOUR APPLICATION BE SUCCESSFUL, AND SHOULD WE MAKE YOU AN OFFER OF EMPLOYMENT:
The training period runs over a period of 7 days. The training is conducted during the day (Monday - Friday: 07h30 - 16h30). It is a compulsory that you are present for the entire duration (7 days) of the training period. If you are not able to be present for each day of the training period then we may be required to drop you off the training group and have you start around a more suitable date which would allow you to be present for the entire duration.
The successful completion of the full training period is compulsory. You will be required to complete online and/ hardcopy assessment tests related to each training intervention. You are required to successfully pass all online and/ hardcopy assessment tests prior to assuming collections duties within the workplace. Should you fail any of the requisite online and/ hardcopy manual assessments you will be allowed a maximum of an additional 2 attempts to rewrite such on a date agreed with Learning & Development. Where you, after the completion of the Training Period or the date agreed with Learning & Development as noted above, fails to meet the minimum pass rate of any of the online or hardcopy manually completed assessment tests, the employment contract may be terminated with notice through consultation between the parties.
NB: All applicants must note that upfront checks will be conducted before they are shortlisted and that their selection is subject to positive outcomes on these checks, which include criminal records, credit records and previous employment.
Kindly note that by submitting your job application you are giving us consent to conduct these checks.
This appointment will be made in line with the Nimble Group Employment Equity Plan.